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Responsible gambling
Shorelines Casino Thousand Islands participates in OLG's responsible gambling framework, including the PlaySmart program and OLG's My PlayBreak self-exclusion system. This allows players to voluntarily exclude themselves from Ontario casinos and OLG online gaming for set periods.
In-venue tools such as access to PlaySmart Centres or resources are also available. Staff training is provided to identify problem gambling behaviors, and information encouraging guests to set personal limits on time and money spent is made readily accessible.
Responsible gambling materials at the casino typically reference and provide contact details for Canadian support organizations such as ConnexOntario and other provincial helplines that offer counseling and referral services for individuals experiencing gambling-related harm. Links and phone numbers are made available on signage, brochures, and OLG or PlaySmart websites so guests can seek confidential assistance at any time.
To set responsible limits, players may choose to:
- Set deposit limits
- Take a time-out from gaming
- Exclude themselves from the casino for an extended period using My PlayBreak
Additional resources include access to counseling services through ConnexOntario and other provincial helplines. These organizations provide confidential support and can help individuals develop strategies to manage their gambling habits.
By taking proactive steps, players can prioritize responsible gaming practices at Shorelines Casino Thousand Islands and maintain a safe entertainment experience for all guests.